Please see below for a list of our most frequently asked questions
What items do you have available for rent ?
We stock a wide variety of items that you may need for your holiday, these include pushchairs, car seats, high chairs, travel cots, baby monitors, toys and much more. Please check our product pages for our current stock. If there are any items not listed that you require please contact us and we will endeavour to help.
How do I make a booking ?
To make a booking select our items for rent page, click on the product category required and fill in the date picker with your holiday dates, this will show available items for rent, click required items and add to cart, this will show the basket on the bottom right of the page. The basket and its items can be edited should you need to change anything.
Once in the basket you can select the delivery option required (If you are selecting delivery to/from accommodation please add this option to cart) and follow checkout instructions to complete payment and a confirmation email will be sent to confirm the rental.
Once in the basket you can select the delivery option required (If you are selecting delivery to/from accommodation please add this option to cart) and follow checkout instructions to complete payment and a confirmation email will be sent to confirm the rental.
What is the booking period ?
Whilst there is no minimum period for rental, we run our booking period on a weekly basis, therefore the minimum charge for an individual item would be one week's rental. If you are booking for a period of more than one week but less than 2 weeks for example, please contact us in regards to sending over a booking link with the pro-ratad amount.
Is there a minimum order amount ?
Our minimum order amount is €30.00 (+ IVA).
How does your pricing work ?
All of our items are priced on a weekly rental basis. If you are booking for a period of more than one week but less than 2 weeks for example, please contact us in regards to sending over a booking link with the pro-ratad amount.
Please note all items are subject to 21% IVA tax.
Please note all items are subject to 21% IVA tax.
Will the items i've ordered vary from the pictures on the website ?
We do our upmost to provide you with the exact item and specification, although some items may vary in colour, specification and model.
How do I know my booking has gone through?
Once payment has been processed and confirmed, you will arrive at a confirmation screen and you will receive a confirmation email from us with your booking details. The email will also contain further instructions regarding delivery and collection of your items. If you have not received any of the above please do not hesitate to contact us.
How does delivery and collection work ?
For items delivered to Mahon airport, we will meet you at a designated place, usually in the arrivals hall, with the equipment you have hired around the time you have selected. We ask that you check the equipment.
Items collected at Mahon airport; we will meet you again at a designated place, usually outside departures, around the time you have selected to collect your rental items. We do ask a flight number be provided for arrival so we can check if any delays and adjust our delivery time accordingly.
Delivery to your accommodation, we will require your accommodation address at the point of booking and will we deliver your items within a two-hour time slot as close as possible to the time you have selected on your booking. We ask that you check the equipment.
Collection from your accommodation will be within a two hour time slot to collect items, as close as possible to the time you have selected on your booking.
All drop off and collection destinations and times will be confirmed 24- 48 hours before via Whatsapp/messaging so please provide a telephone number as well as an email address where possible.
Items collected at Mahon airport; we will meet you again at a designated place, usually outside departures, around the time you have selected to collect your rental items. We do ask a flight number be provided for arrival so we can check if any delays and adjust our delivery time accordingly.
Delivery to your accommodation, we will require your accommodation address at the point of booking and will we deliver your items within a two-hour time slot as close as possible to the time you have selected on your booking. We ask that you check the equipment.
Collection from your accommodation will be within a two hour time slot to collect items, as close as possible to the time you have selected on your booking.
All drop off and collection destinations and times will be confirmed 24- 48 hours before via Whatsapp/messaging so please provide a telephone number as well as an email address where possible.
What are your operational hours?
Whilst our delivery/collection operating hours are 7:30am-9pm we try and be as flexible as we can as we understand some people's flights can be much earlier or later and in most cases can accommodate very early and very late deliveries/ collection 7 days a week during the summer period. However if there is a clash with an existing delivery/collection or extenuating circumstances we may not be able to accommodate the exact time/location. Please do contact us should you have any queries or concerns regarding the date and time of your delivery/collection.
How much is delivery/collection ?
We are pleased to offer free airport delivery and collection at Mahon airport, on minimum orders of 30 euros + IVA. If the item ordered is less we will add a delivery/collection surcharge.
Should you wish for the items to be delivered to your accommodation there will be a charge of 20 euros (Inc. IVA). Collection from accommodation will also be chargeable at 20 euros (Inc. IVA).
Should you wish for the items to be delivered to your accommodation there will be a charge of 20 euros (Inc. IVA). Collection from accommodation will also be chargeable at 20 euros (Inc. IVA).
Can I extend my booking ?
If you would like to extend your booking please contact us to discuss your options.
What do I do if my flight is delayed or cancelled ?
If your flight is delayed please notify us via email or our Whatsapp contact and we will monitor the flight's arrival to ensure we can meet you. When booking any items and particularly where we are meeting you at the airport, if you have the flight information please do put the flight number in the booking form so we can check the status of it. If your flight is cancelled please see our cancellation and refund policy below.
Do you take a security deposit for items ?
Yes, we take a security deposit of 25% of the overall hire price, this is payable at the point of checkout and enables us to safeguard against any issues that may arise during the rental period.
Once items have been checked and there is no damage or loss, we will issue your deposit back to you via the original payment method and we will contact you to confirm that this has been done.
Once items have been checked and there is no damage or loss, we will issue your deposit back to you via the original payment method and we will contact you to confirm that this has been done.
Damage to equipment
If upon inspection any items have been damaged beyond reasonable wear and tear, we reserve the right to withhold the security deposit of 25%.
Are items cleaned before hire ?
Yes all of our baby equipment is cleaned thoroughly and disinfected between each rental, we use baby safe cleaning products.
Car seat covers, Cot bedding and mattresses are thoroughly sanitised and washed in the highest temperature wash possible (as per manufacturer’s guidelines), we ensure that only baby friendly hypoallergenic washing products are used in this process.
Fabric items are sanitised and cleaned according to manufacturer's guidelines and (if/where possible) steam cleaned.
All toys and play items are subjected to the same stringent sanitising and cleaning process described above.
Items are then taken out of circulation for a minimum of a 24 hour period.
Car seat covers, Cot bedding and mattresses are thoroughly sanitised and washed in the highest temperature wash possible (as per manufacturer’s guidelines), we ensure that only baby friendly hypoallergenic washing products are used in this process.
Fabric items are sanitised and cleaned according to manufacturer's guidelines and (if/where possible) steam cleaned.
All toys and play items are subjected to the same stringent sanitising and cleaning process described above.
Items are then taken out of circulation for a minimum of a 24 hour period.
Car seat installation policy
Unfortunately we are unable to fix car seats into vehicles due to insurance purposes, we are happy to provide instruction manuals on request.
Car seat Guidelines
The DGT in Spain specify that for all minors up to 135 centimeters tall (around 12 years of age), it is mandatory to always travel in cars with an EN approved suitable child restraint system adapted to their weight and size. As a general rule, they should always go in the back seats. The DGT states group 0/0+ seats with infants from birth until they are 15 months old should be rearward facing and in the rear seats (and recommend rearward facing travel beyond this where possible).
The DGT state all children above this should be in rear seats, the only exception to this rule is if the rear seats of the vehicle are already occupied by other car seats or it is not possible to install an EN approved car seat. The front air bag would also need to be deactivated.
By bus, taxi...
The General Traffic Regulations indicate that in buses (vehicles intended for the transport of passengers with more than 9 seats including the driver), passengers will be informed of the obligation to wear seat belts or other approved child restraint systems, by the driver, the guide or the person in charge. Minors with a height equal to or less than 135 cm children who are 3 years of age or older must use approved restraint systems adapted to their size and weight. When these systems are not available, they will use seat belts, as long as they are appropriate for their size and weight.
Regarding taxis, children who do not reach 135 centimetres in height are exempt from using a CRS (Child Restraint Systems) in taxis or vehicles with a VTC license, provided they circulate in urban areas of large cities or in urban traffic and occupy rear seats, however in some cases our clients have been expected to use CRS by the driver (especially dependent on if the vehicle is traveling out of an urban area) and many of the taxis (not all) at Mahon airport do have isofix anchorage systems.
If you have arranged a transfer and wish to hire one of our seats particularly in the case of the isofix seats please check ahead as some of the larger transfer vehicles do not have isofix anchorage systems and therefore the isofix seats will not be suitable. In some cases they do not have 3 point safety belts, only lap belts, which means some non isofix or group 2/3 seats that require use of the seat belts would not be able to be installed properly. Please also check that the chosen seat is suitable for your child's age/weight. Please see Car Seats page for items in stock.
Please see link below for DGT guidance
https://www.dgt.es/muevete-con-seguridad/viaja-seguro/con-ninos/
The DGT state all children above this should be in rear seats, the only exception to this rule is if the rear seats of the vehicle are already occupied by other car seats or it is not possible to install an EN approved car seat. The front air bag would also need to be deactivated.
By bus, taxi...
The General Traffic Regulations indicate that in buses (vehicles intended for the transport of passengers with more than 9 seats including the driver), passengers will be informed of the obligation to wear seat belts or other approved child restraint systems, by the driver, the guide or the person in charge. Minors with a height equal to or less than 135 cm children who are 3 years of age or older must use approved restraint systems adapted to their size and weight. When these systems are not available, they will use seat belts, as long as they are appropriate for their size and weight.
Regarding taxis, children who do not reach 135 centimetres in height are exempt from using a CRS (Child Restraint Systems) in taxis or vehicles with a VTC license, provided they circulate in urban areas of large cities or in urban traffic and occupy rear seats, however in some cases our clients have been expected to use CRS by the driver (especially dependent on if the vehicle is traveling out of an urban area) and many of the taxis (not all) at Mahon airport do have isofix anchorage systems.
If you have arranged a transfer and wish to hire one of our seats particularly in the case of the isofix seats please check ahead as some of the larger transfer vehicles do not have isofix anchorage systems and therefore the isofix seats will not be suitable. In some cases they do not have 3 point safety belts, only lap belts, which means some non isofix or group 2/3 seats that require use of the seat belts would not be able to be installed properly. Please also check that the chosen seat is suitable for your child's age/weight. Please see Car Seats page for items in stock.
Please see link below for DGT guidance
https://www.dgt.es/muevete-con-seguridad/viaja-seguro/con-ninos/
What is your personal shopper service ?
Our personal shopper service is intended to ensure you spend more time enjoying your holiday and less time in the supermarket. We can provide boxes of baby essentials that you may need including nappies, wipes, baby food and much more. Please see our baby bundles page for more information.
What payment methods do you accept ?
We accept all card payments and PayPal payments on our secure payment gateway.
A confirmation email will be sent once payment has been received. If you have not received any of the above please do not hesitate to contact us.
A confirmation email will be sent once payment has been received. If you have not received any of the above please do not hesitate to contact us.
What is your cancellation and refund policy ?
You may cancel your order any time up to 48 hours prior to delivery and you will receive a full refund to the original method of payment.
Any orders cancelled between 48 to 24 hours prior to delivery will be subject to a 50% refund applied to the original method of payment.
Cancellations within a 24 hour or less period of delivery time, no refund will apply.
Once the hire period has commenced, should you no longer require items no refunds will apply.
Any orders cancelled between 48 to 24 hours prior to delivery will be subject to a 50% refund applied to the original method of payment.
Cancellations within a 24 hour or less period of delivery time, no refund will apply.
Once the hire period has commenced, should you no longer require items no refunds will apply.
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