Please see below for a list of our most frequently asked questions
What items do you have available for rent ?
We stock a wide variety of items that you may need for your holiday, these include pushchairs, car seats, high chairs, travel cots, baby monitors, toys and much more. Please check our product pages for our current stock. If there are any items not listed that you require please contact us and we will endeavour to help.
How does it work? 3 Simple steps to a Stress-Free Holiday
1. Reserve Your Equipment
Browse our range of travel cots, strollers, car seats, toys, and highchairs from our ITEMS FOR RENT page. Add your items to the shopping cart, selecting your dates, delivery and collection slots from the calendar either after you add your items or from the calendar at the top of the items pages, View your Cart to select the preferred delivery service and Check out to pay for and reserve the items.
2. Seamless Delivery: Airport or Accommodation
Skip the bulky luggage! We deliver island-wide across Menorca.
3. Easy Pickup & Departure
When your holiday ends, we make the return just as simple.
Browse our range of travel cots, strollers, car seats, toys, and highchairs from our ITEMS FOR RENT page. Add your items to the shopping cart, selecting your dates, delivery and collection slots from the calendar either after you add your items or from the calendar at the top of the items pages, View your Cart to select the preferred delivery service and Check out to pay for and reserve the items.
- Payment & Deposit: Book and pay online to reserve your items. All items are subject to IVA tax. We require a 25% security deposit, which is fully returned via your original payment method once items are returned undamaged.
- Flexible Hire: Our minimum hire period is one week, but we can pro-rata any days where necessary beyond that, contact us to let us know. Our minimum order amount is €30.00 (+ IVA).
- Custom Queries: Need something specific? CONTACT US to discuss custom hire lengths or special items.
2. Seamless Delivery: Airport or Accommodation
Skip the bulky luggage! We deliver island-wide across Menorca.
- Reconfirmation: For your peace of mind, we will contact you 24–48 hours before your arrival to reconfirm all delivery details and times, we apply a 2-3 hour window for accommodation delivery. We also message you again when we are enroute!
- Airport Meet & Greet: We meet you in the Arrivals Hall. Delivery and collection to/from Mahon Airport is €10 (including IVA) in total. Please provide your arrival flight number in the relevant checkout fields so we can check the status on the day.
- Accommodation Delivery: Delivery to/from your villa, apartment, or hotel is €20 (inc. IVA) each way.
- Operating Hours: Standard hours are 07:30 – 21:00. Requests outside these hours are subject to a €5 + IVA surcharge each way (please CONTACT US to check availability first).
- Urgent Bookings: For orders with less than 24 hours' notice, please CONTACT US directly.
3. Easy Pickup & Departure
When your holiday ends, we make the return just as simple.
- Departure Reconfirmation: We will contact you again before your departure date to reconfirm the collection time and location.
- At Accommodation: Simply leave the items at your accommodation during your selected window and we collect them.
- At the Airport: We will meet you back at Mahon Airport (Usually at the departures drop off point at the airport) to collect everything, leaving you free to head to your gate a little lighter and full of great memories.
Do I have to pay for the items before arrival?
To reserve the items we do ask for payment to be made in full in advance. We do not accept cash or card payment on delivery unfortunately. See payment options below.
What is the booking period ?
Whilst there is no minimum period for rental, we run our booking period on a weekly basis, therefore the minimum charge for an individual item would be one week's rental (Minimum charge of €30 + IVA). If you are booking for a period of more than one week but less than 2 weeks for example, please contact us in regards to sending over a booking link with the pro-ratad amount.
Is there a minimum order amount ?
Our minimum order amount is €30.00 + IVA. If the order amount is less we will add a delivery/collection surcharge to total €30 + IVA.
How does your pricing work ?
All of our items are priced on a weekly rental basis. If you are booking for a period of more than one week but less than 2 weeks for example, please contact us in regards to sending over a booking link with the pro-ratad amount.
Please note all items are subject to 21% IVA tax.
Please note all items are subject to 21% IVA tax.
Will the items i've ordered vary from the pictures on the website ?
We do our upmost to provide you with the exact item and specification, although some items may vary in colour, specification and model.
How do I know my booking has gone through?
Once payment has been processed and confirmed, you will arrive at a confirmation screen and you will receive a confirmation email from us with your booking details. The email will also contain further instructions regarding delivery and collection of your items. If you have not received any of the above please do not hesitate to contact us.
How does delivery and collection work ?
COLLECTION AND DELIVERY OPTIONS
We offer two ways to receive your equipment, tailored to your travel plans:
1. AIRPORT MEET AND GREET (€10.00 INC. IVA)
We meet you in the Arrivals Hall with your items at the time you have selected when booking, because flight times are fixed, Airport collections are scheduled for a SPECIFIC TIME based on your arrival and departure. We monitor your arrival flight number so please include this in the relevant field when checking out.
2. ACCOMMODATION DELIVERIES AND COLLECTIONS (€20.00 INC. IVA EACH WAY)
To manage our island-wide schedule and reduce fuel costs, we operate a 2-3 HOUR DELIVERY WINDOW around your selected time for all villa and hotel drop-offs.
All drop off and collection destinations and times (including approximate delivery windows for accommodation delivery and collection) will be confirmed 24- 48 hours before via Whatsapp/messaging so please provide a telephone number as well as an email address when you check out where possible.
We offer two ways to receive your equipment, tailored to your travel plans:
1. AIRPORT MEET AND GREET (€10.00 INC. IVA)
We meet you in the Arrivals Hall with your items at the time you have selected when booking, because flight times are fixed, Airport collections are scheduled for a SPECIFIC TIME based on your arrival and departure. We monitor your arrival flight number so please include this in the relevant field when checking out.
- Late Arrivals: Please notify us via WhatsApp at +34 670 483 090 if your flight is delayed, we also check flight information where it is available.
2. ACCOMMODATION DELIVERIES AND COLLECTIONS (€20.00 INC. IVA EACH WAY)
To manage our island-wide schedule and reduce fuel costs, we operate a 2-3 HOUR DELIVERY WINDOW around your selected time for all villa and hotel drop-offs.
- WHY A WINDOW? This allows us to navigate island traffic and group deliveries by area, ensuring every family receives their items reliably.
- YOUR TIME SLOT: We will contact you 24-48 hours before your stay to confirm your specific delivery window and again contact you the day before your departure.
- MAXIMUM CONVENIENCE: If you are staying in a hotel or accommodation with a reception, we can often arrange to deliver your items before you arrive. Similarly, we can coordinate with VILLA MANAGERS where possible to have everything ready for your check-in or collect after your departure.
- Cancellations: Delivery fees are non-refundable if the cancellation occurs within 24 hours of the scheduled arrival.
All drop off and collection destinations and times (including approximate delivery windows for accommodation delivery and collection) will be confirmed 24- 48 hours before via Whatsapp/messaging so please provide a telephone number as well as an email address when you check out where possible.
How much is delivery/collection ?
Due to rising fuel and airport parking costs, our Meet and Greet Service at Menorca Airport (MAH) will incur a service fee of €10.00 inc IVA. This fee covers the meet-and-greet service for delivery and collection and ensures your equipment is ready for you when you arrive.
Should you wish for the items to be delivered to your accommodation this is €20.00 (Inc. IVA). Collection from accommodation will also be chargeable at €20.00 (Inc. IVA).
Our minimum order is for €30.00 + IVA. If the item ordered is less we will add a delivery/collection surcharge.
Should you wish for the items to be delivered to your accommodation this is €20.00 (Inc. IVA). Collection from accommodation will also be chargeable at €20.00 (Inc. IVA).
Our minimum order is for €30.00 + IVA. If the item ordered is less we will add a delivery/collection surcharge.
What are your operational hours?
Our delivery/collection operating hours are 7.30-21.00, we do try and be as flexible as possible as we understand some people's flights can be earlier or later and we try to accommodate earlier and later deliveries/ collection where we can. For any that are needed outside of these allocated hours we do charge €5 + IVA each way and we do ask that we are notified before booking to ensure we can accommodate the times.
If a different time is booked and we are then informed particularly at short notice that the delivery/collection time is actually outside of the booked time or at another destination that we were not made aware of before, we cannot guarantee we can accommodate the change, particularly if there is a clash with an existing delivery/collection or extenuating circumstances. Please do contact us prior to booking should you have any queries or concerns regarding the date and time of your delivery/collection.
If a different time is booked and we are then informed particularly at short notice that the delivery/collection time is actually outside of the booked time or at another destination that we were not made aware of before, we cannot guarantee we can accommodate the change, particularly if there is a clash with an existing delivery/collection or extenuating circumstances. Please do contact us prior to booking should you have any queries or concerns regarding the date and time of your delivery/collection.
Can I extend my booking ?
If you would like to extend your booking please contact us to discuss your options.
What do I do if my flight is delayed or cancelled ?
If your flight is delayed please notify us via email or our Whatsapp contact and we will monitor the flight's arrival and amend delivery/collection times as much as possible. When booking any items and particularly where we are meeting you at the airport, if you have the flight information please do put the flight number in the booking form so we can check the status of it. If your flight is cancelled please see our cancellation and refund policy below.
Do you take a security deposit for items ?
Yes, we take a security deposit of 25% of the overall hire price, this is payable at the point of checkout and enables us to safeguard against any issues that may arise during the rental period.
Once items have been checked and there is no damage or loss, we will issue your deposit back to you via the original payment method and we will contact you to confirm that this has been done.
Once items have been checked and there is no damage or loss, we will issue your deposit back to you via the original payment method and we will contact you to confirm that this has been done.
Damage to equipment
If upon inspection any items have been damaged beyond reasonable wear and tear, we reserve the right to withhold the security deposit of 25%.
Are items cleaned before hire ?
Yes all of our baby equipment is cleaned thoroughly between each rental, we use baby safe cleaning products.
Car seat covers, Cot bedding and mattresses are thoroughly sanitised and washed in the highest temperature wash possible (as per manufacturer’s guidelines), we ensure that only baby friendly hypoallergenic washing products are used in this process.
Fabric items are sanitised and cleaned according to manufacturer's guidelines and (if/where possible) steam cleaned.
All toys and play items are subjected to the same stringent sanitising and cleaning process described above.
Items are then taken out of circulation for a minimum of a 24 hour period.
Car seat covers, Cot bedding and mattresses are thoroughly sanitised and washed in the highest temperature wash possible (as per manufacturer’s guidelines), we ensure that only baby friendly hypoallergenic washing products are used in this process.
Fabric items are sanitised and cleaned according to manufacturer's guidelines and (if/where possible) steam cleaned.
All toys and play items are subjected to the same stringent sanitising and cleaning process described above.
Items are then taken out of circulation for a minimum of a 24 hour period.
Car seat installation policy
Unfortunately we are unable to fix car seats into vehicles due to insurance purposes, but we always provide online manuals and where available videos for installation.
Car seat Guidelines
The DGT in Spain specify that for all minors up to 135 centimeters tall (around 12 years of age), it is mandatory to always travel in cars with an EN approved suitable child restraint system adapted to their weight and size. As a general rule, they should always go in the back seats. The DGT states group 0/0+ seats with infants from birth until they are 15 months old should be rearward facing and in the rear seats (and recommend rearward facing travel beyond this where possible.)
The DGT state all children above this should be in rear seats, the only exception to this rule is if the rear seats of the vehicle are already occupied by other car seats or it is not possible to install an EN approved car seat. The front air bag would also need to be deactivated. All of our car seats and booster seats are ECE R129 approved.
By bus, taxi
The General Traffic Regulations indicate that in buses (vehicles intended for the transport of passengers with more than 9 seats including the driver), passengers will be informed of the obligation to wear seat belts or other approved child restraint systems, by the driver, the guide or the person in charge. Minors with a height equal to or less than 135 cm children who are 3 years of age or older must use approved restraint systems adapted to their size and weight. When these systems are not available, they will use seat belts, as long as they are appropriate for their size and weight.
Regarding taxis, children who do not reach 135 centimetres in height are exempt from using a CRS (Child Restraint Systems) in taxis or vehicles with a VTC license, provided they circulate in urban areas of large cities or in urban traffic and occupy rear seats, however in some cases our clients have been expected to use CRS by the driver (especially dependent on if the vehicle is traveling out of an urban area). Some of the taxis (not all) at Mahon airport do have isofix anchorage systems.
If you have arranged a transfer and wish to hire one of our seats particularly in the case of the isofix seats please check ahead as some of the larger transfer vehicles do not have isofix anchorage systems and therefore the isofix seats will not be suitable. In some cases they do not have 3 point safety belts either, only lap belts, which means some non isofix seats that require use of the seat belts would not be able to be installed properly. Please also check that the chosen seat is suitable for your child's age/height. Please see Car Seats page for items in stock.
Please see link below for DGT guidance
https://www.dgt.es/muevete-con-seguridad/viaja-seguro/con-ninos/
The DGT state all children above this should be in rear seats, the only exception to this rule is if the rear seats of the vehicle are already occupied by other car seats or it is not possible to install an EN approved car seat. The front air bag would also need to be deactivated. All of our car seats and booster seats are ECE R129 approved.
By bus, taxi
The General Traffic Regulations indicate that in buses (vehicles intended for the transport of passengers with more than 9 seats including the driver), passengers will be informed of the obligation to wear seat belts or other approved child restraint systems, by the driver, the guide or the person in charge. Minors with a height equal to or less than 135 cm children who are 3 years of age or older must use approved restraint systems adapted to their size and weight. When these systems are not available, they will use seat belts, as long as they are appropriate for their size and weight.
Regarding taxis, children who do not reach 135 centimetres in height are exempt from using a CRS (Child Restraint Systems) in taxis or vehicles with a VTC license, provided they circulate in urban areas of large cities or in urban traffic and occupy rear seats, however in some cases our clients have been expected to use CRS by the driver (especially dependent on if the vehicle is traveling out of an urban area). Some of the taxis (not all) at Mahon airport do have isofix anchorage systems.
If you have arranged a transfer and wish to hire one of our seats particularly in the case of the isofix seats please check ahead as some of the larger transfer vehicles do not have isofix anchorage systems and therefore the isofix seats will not be suitable. In some cases they do not have 3 point safety belts either, only lap belts, which means some non isofix seats that require use of the seat belts would not be able to be installed properly. Please also check that the chosen seat is suitable for your child's age/height. Please see Car Seats page for items in stock.
Please see link below for DGT guidance
https://www.dgt.es/muevete-con-seguridad/viaja-seguro/con-ninos/
What payment methods do you accept ?
We accept all card payments and PayPal payments on our secure payment gateway. We also accept Klarna payments.
A confirmation email will be sent once payment has been received. If you have not received any of the above please do not hesitate to contact us.
A confirmation email will be sent once payment has been received. If you have not received any of the above please do not hesitate to contact us.
What is your cancellation and refund policy ?
You may cancel your order any time up to 48 hours prior to delivery and you will receive a full refund to the original method of payment.
Any orders cancelled between 48 to 24 hours prior to delivery will be subject to a 50% refund applied to the original method of payment.
Cancellations within a 24 hour or less period of delivery time, no refund will apply.
Once the hire period has commenced, should you no longer require items no refunds will apply.
Any orders cancelled between 48 to 24 hours prior to delivery will be subject to a 50% refund applied to the original method of payment.
Cancellations within a 24 hour or less period of delivery time, no refund will apply.
Once the hire period has commenced, should you no longer require items no refunds will apply.
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