Please see below for a list of our most frequently asked questions
What items do you have available for rent ?
We stock a wide variety of items that you may need for your holiday, these include pushchairs, car seats, high chairs, travel cots, baby monitors, toys and much more. Please check our product pages for our current stock. If there are any items not listed that you require please contact us and we will endeavour to help.
How do I make a booking ?
To make a booking select our items for rent page, click on the product category required and fill in the date picker with your holiday dates, this will show available items for rent, click required items and add to cart, this will show the basket on the bottom right of the page. The basket and its items can be edited should you need to change anything. Once in the basket you can select the delivery option required and follow checkout instructions to complete payment and a confirmation email will be sent to confirm the rental.
What is the booking period ?
Whilst there is no minimum period for rental, we run our booking period on a weekly basis, therefore the minimum charge would be one week's rental.
Is there a minimum order amount ?
Our minimum order amount is one week’s rental of the lowest priced item available on the website at the time.
How does your pricing work ?
All of our items are priced on a weekly rental basis.
Will the items i've ordered vary from the pictures on the website ?
We do our upmost to provide you with the the exact item and specification, although some items may vary in colour, specification and model.
How do I know my booking has gone through?
Once payment has been processed and confirmed, you will arrive at a confirmation screen and you will receive a confirmation email from us with your booking details. The email will also contain further instructions regarding delivery and collection of your items. If you have not received any of the above please do not hesitate to contact us.
How does delivery and collection work ?
For items delivered to Mahon airport, we will meet you at a designated place with the equipment you have hired. We ask that you check the equipment and sign a delivery confirmation form. Delivery to your accommodation, we will require your accommodation address at the point of booking and will we deliver your items within a two hour time slot. We ask that you check the equipment and sign a delivery confirmation form. Items collected at Mahon airport, we will meet you again at the designated place to collect your rental items. Collection from your accommodation will be within a two hour time slot to collect items. All drop off and collection destinations and times will be confirmed 48 hours before via our Whatsapp messaging service.
How much is delivery ?
We are pleased to offer free airport delivery and collection at Mahon airport, should you wish for the items to be delivered to your accommodation there will be a charge of 20 euros. Collection from accommodation will also be chargeable at 20 euros.
Can I extend my booking ?
If you would like to extend your booking please contact us to discuss your options.
What do i do if my flight is delayed or cancelled ?
If your flight is delayed please notify us via email or our Whatsapp contact and we will monitor the flight's arrival to ensure we can meet you. If your flight is cancelled please see our cancellation and refund policy below.
Do you take a security deposit for items ?
Yes, we take a security deposit of 25% of the overall hire price, this is payable at the point of checkout and enables us to safeguard against any issues that may arise during the rental period. Once items have been checked and there is no damage or loss, we will issue your deposit back to you via the original payment method.
Damage to equipment
If upon inspection any items have been damaged beyond reasonable wear and tear, we reserve the right to withhold the security deposit of 25%.
Are items cleaned before hire ?
Yes all items are thoroughly cleaned using baby friendly anti-bacterial cleaning products, please see our covid-19 response page for more information on our cleaning and sanitising process.
Car seat installation policy
Unfortunately we are unable to fix car seats into vehicles due to insurance purposes, we are happy to provide instruction manuals on request.
What is your personal shopper service ?
Our personal shopper service is intended to ensure you spend more time enjoying your holiday and less time in the supermarket. We can provide boxes of baby essentials that you may need including nappies, wipes, baby food and much more. Please see our baby bundles page for more information.
What payment methods do you accept ?
We accept all card payments and PayPal payments on our secure payment gateway. A confirmation email invoice will be sent once payment has been received.
What is your cancellation and refund policy ?
You may cancel your order any time up to 48 hours prior to delivery and you will receive a full refund to the original method of payment. Any orders cancelled between 48 to 24 hours prior to delivery will be subject to a 50% refund applied to the original method of payment. Cancellations within a 24 hour or less period of delivery time, no refund will apply. Once the hire period has commenced, should you no longer require items no refunds will apply.